Store Policy

Terms and Conditions

Shipping

Windsurf Diablo offers a variety of shipping options to meet your shipping needs.   We use only premium carriers (UPS, FedEx, USPS) with Next Day, 2nd Day and ground delivery options available for many items.

Please call us at (925) 778-6350 for specific delivery options and shipping times. 

All deliveries are insured and guaranteed against loss, theft and damage. 

The shipping time is contingent upon credit card approval and may be delayed should we experience difficulties receiving authorization. 

There may be occasional delays beyond the order processing time.  If the delay is more than 7 business days, Windsurf Diablo will send you an email message notifying you of the delay.  If the delay will be less than 7 business days, Windsurf Diablo will ship the product as soon as it is received.  These shipping terms are accepted by the customer by placing an order. 

We are unable to ship via UPS or Fed-Ex to PO boxes. 

Whenever possible, we will attempt to ship multiple items together to reduce shipping charges.  Please see the item page to determine if this is possible for your order. 

All shipping prices are quoted in U.S. dollars. 

No C.O.D. orders can be accepted.

Order Cancellation

Windsurf Diablo reserves the right to cancel an order or to issue a Return Merchandise Authorization (RMA) for merchandise that is advertised in error, is unexpectedly out of stock, does not conform to specifications, or was shipped in error. 

Any items that are on backorder beyond 30 days will be automatically cancelled. 

Once an order has been placed, it cannot be cancelled unless the shipment is unavoidably delayed.  In this case, Windsurf Diablo will do its best to cancel the order if requested. 

Advertising Disclaimer

Product descriptions posted on our product pages are the representations of our  suppliers.  Please note that actual products may differ slightly from picture. Windsurf Diablo is not responsible for typographical, pricing, product information, advertising or shipping errors.  Advertised prices and available quantities are subject to change without notice.  Prices advertised in an any promotional email are valid for 5 days from the date of issue. 

Payment and Sales Tax

Windsurf Diablo accepts VISA, MasterCard, American Express, Optima and Discover credit cards for all purchases. 

All payments must be in US Dollars. Current billing address, email address and phone information must be included with every order. 

Sales Tax will be charged depending on the shipping addressed as required by law.

Sales Policy

Windsurf Diablo stands behind every product we sell. Most products are covered under a 1 year "manufacturer's defects" warranty.  If applicable, manufacturer's warranties apply from the date of shipment.

Defective Products and Missing Parts

Contact the manufacturer for defective products and missing parts.  If, after contacting the manufacturer, the product has not been repaired to your satisfaction, Windsurf Diablo will work with you to obtain an appropriate resolution.  In this event, submit a Defective Product Service Request or a Missing Part Service Request and email us immediately.

Overdue Delivery

Check the status of your shipment by telephone (925) 778-6350.  If your shipment is overdue, submit an Overdue Delivery Service Request.

Warranty & Return Policy

Windsurf Diablo is committed to ensure every product under warranty performs to the manufacturer's specifications.

Most products purchased from Windsurf Diablo are warranted against defects.  If applicable, manufacturers' warranties apply from date of shipment.  Please check the item description for warranty details and contact information.

In the event that the manufacturers resolution is not acceptable to you, submit a Customer Service Request, including the name and phone number and case/reference number of the manufacturer.  A Windsurf Diablo Customer Service Representative will respond to you within two business days.  Unless otherwise noted, warranty terms apply only to merchandise shipped to the United States.

Refused shipments will be charged a 15% restocking fee plus all applicable shipping fees.

Defective items may be returned for refund or replacement subject to the following restrictions:

1. All products must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories.

2. Returns that do not include all peripherals may be returned to the customer or charged on a per item basis.  All returns will be processed and fully inspected after they arrive in our warehouse.  Some products are returnable for exchange only.

3. Certain items and all custom/special orders may only be returned for replacement.  All returns must be shipped freight prepaid.

4. Any returns found to be non-defective are subject to a restocking fee of 15% and all nonproduct related fees (shipping, transaction and insurance) are NOT refundable.

5. All returned products must have a Return Merchandise Authorization (RMA) Number on the outside of the package.  Packages without a Return Merchandise Authorization (RMA) Number will be refused.

All Other Claims

Submit a Customer Service Request via email directly to Windsurf Diablo within 7 days of receipt of your order for the following: 

• Product not as advertised 

• Wrong quantity shipped 

• Wrong item shipped 

• Freight damage 

• Incorrect shipping charge

(specify which issue is applicable in your e-mail heading)

Customer Service Department

Should you have any other questions or concerns you may submit a Customer Service Request directly to Windsurf Diablo for the following: 

Defective Product 
Missing Parts 
Product Not As Advertised 
Overdue Delivery 
Wrong Quantity Shipped 
Wrong Item Shipped 
Freight Damage 
Incorrect Shipping Charges 
Special Promotions 
Use of store and store procedures 
More in depth descriptions 
Clarity of product use 

(specify which issue is applicable in your e-mail heading)