Quality Consultants

Name: Imogen Matthews

Address: 18 Quarry High St, Headington, Oxford, OX3 8JT

Tel: 01865 764918
Fax: 01865 741536
email: imogen@imogenmatthews.co.uk
website: www.imogenmatthews.co.uk

Details:
Imogen has over 20 years experience in the cosmetics, toiletries and fragrance industry, eleven spent as a freelance. She specialises in providing quality market research, journalism and PR consultancy. Her main area of expertise lies in the UK markets, but she can also provide an international
perspective where needed.

Les Williams, DipQM, MBA, FIntMC

Rivendell, Bury Water Lane, Newport, Saffron Walden, Essex, CB11 3UA.

Tel: 01799 540416 Fax: 01799.540403

E-mail: qj36@dial.pipex.com

"...the most important single factor affecting a business unit's performance is the quality of its products and services...".

...businesses in the top third on relative quality sell their products and services, on average, at 5-6% higher than the bottom third. Quality leads to market expansion and gains in market share". Buzzell & Gale, The Pims Principles, p7.

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