Office Automation in a University Setting: Keys to Success

Dr. Karl Magnusen and Olga Magnusen
T.H.E. Journal, Nov. 1995, p. 78-82

A summary of selected lessons learned from an automation venture in a state university's Career Planning and Placement operation. The lessons learned are: Empowerment of staff is essential; contention management is the norm; dramatic improvements in productivity are critical and come from redesigned work processes; client complaints are windows of opportunity; resource building requires strategic alliances; building a mindset for change is a shared task; automation networks modify the role of management; experts are not always right; and past success can lead to future failure if the energy for change diminishes.

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Howard J. Bender, Ph.D.
President
The Education Process Improvement Center, Inc.
P.O. Box 186
Riverdale, Maryland 20738
hjbender@epicent.com