THE ABSENCE OF PROACTIVE THINKING AND EFFECTIVE DIALOGUE
Ever notice that people only talk about issues and agree to have those ‘tough discussions’ when there’s a problem?
Think about it. At work, it might be a conversation around the importance of great customer service — only after an employee has made a mistake that cost the company business or its reputation.
In current events, rarely did one see coverage on the affects of bullying in schools until incidents such as those in Littleton, Colorado; or such keen interest in the hazards of amateur piloting until John F. Kennedy, Jr.’s accident. Why are we, as a culture, so reactive when we can take steps to decrease, if not avoid, some of these problems?
Unfortunately, negative situations and tragedies are sometimes the only elements that can spur dialogue on topics critical to business and personal success.
Does this pattern of ‘post-problem conversation’ exist in your company? When is the last time you:
• Gave an employee or colleague specific praise for doing something well?
• Talked with employees about the company vision and what it looks like in the day-to day ?
• Clarified job-role expectations?
• Thought about how you can improve on a project or service?
… without being prompted by a negative event?
Why does this happen, and how can you start addressing issues in a productive manner — before they manifest into costly, unwanted problems? Surf around Ivy Sea Online for a few different perspectives on fostering more productive dialogue within your organization.
From the leader's perspective
— Ivy Sea Inspired-Leadership Resource PortalFrom the small business employee's perspective
— For Biz Owners OnlyFrom an IntraPersonal perspective
— Ivy Sea IntraPersonal and Mindset Mastery Portal
This information provides food for thought rather than counsel specifically designed to meet the needs of your organization or situation. Please use it mindfully. The most effective leadership and communication plans are those that are tailored to your unique needs, so don't hesitate to get individualized assistance from an adviser who is qualified in leadership and communication.
