Have you ever met with a colleague only to discover that you have no idea what the desired outcome of the meeting or discussion is? Perhaps you’ve met with someone who has talked nonstop yet has left you unsure of why you were asked to join the discussion. Or maybe you sense that the real reason for the meeting — the real agenda — hasn't surfaced.

Even the most casual of conversations might need facilitation. This doesn’t mean you have to pull out the flip charts, but you can have finesse in getting to the bottom of the real issues and ensuring common understanding and expectations therefter.

Tip:
After acknowledging what the person has said, ask, "How specifically can I help you here?" This will direct the person toward the purpose of the discussion, helping you better discern your role. If you still get the feeling there's something not yet said, you might offer, "I get the sense that you might have something else on your mind; is that right?"

We at InnoVision have found that this approach results in several benefits, including:

— Unearthing issues, ideas and motivations that had not yet surfaced for the person, enriching everyone’s understanding;
— Reducing the inefficiency of a meeting, thus saving time (and perhaps frustration);
— Recognizing your value and ensuring mutual respect; and
— Ensuring that your counsel or input is valid and useful to the other person.

As with any communication tool, flex and bend it to suit your style. For example, you might change the wording a bit, but the intention is identical. Try it out!