Managing a performance improvement program
	Selecting areas for performance improvement
	Setting of project approach (team- or management-led)
	Selecting team leaders and members
	Setting a project time frame
	Planning a project
	Setting meeting schedules and agendas

Performance Measurement and Goal Setting

	Defining measures of performance
	Setting up a performance-tracking control panel
	Defining and developing sources of data
	Collecting historic and current performance data
	Identifying and collecting benchmark data
	Analyzing performance data
	Setting targets and time frames for improvement
	Assessing implications of goals and setting design guidelines and constraints

Operations Analysis

	Collecting and analyzing budget information
	Conducting analysis of staffing, job design, and organizational structure
	Categorizing and analyzing nonlabor costs in selected areas
	Identifying and mapping core processes
	Conducting work activity and time studies
	Conducting focused, area-specific operational analyses
	Determining key findings and design hypotheses

Operations Design

	Conducting future-state visioning
	Generating creative ideas for improved performance
	Applying design attributes of high-performing operations
	Using “best practice” solutions implemented elsewhere
	Documenting new policies and procedures
	Creating new job descriptions and staffing levels
	Developing revised budgets
	Assessing performance impacts and implementation requirements

Transition Preparation and Change Implementation

	Defining time frames and milestones for implementation
	Planning transition activities and accountabilities
	Developing policies for job and staffing changes
	Implementing job and staffing changes
	Developing training approaches and materials
	Conducting operational training
	Implementing nonlabor changes in the selected areas
	Planning for systems, space, and equipment changes
	Defining expected performance levels over time
	Setting individual, team, and/or management goals

Managing for Performance

	Defining a performance monitoring team and meeting schedule
	Monitoring overall performance and improvement progress
	Using a performance control panel
	Creating focused software tools for ongoing use
	Monitoring individual, team, and/or management goals