ITOI Enterprises    P.O. Box 59    Newton, MA    02461    USA   tel:  (617) 332-1010  eMail:  itoi@ultranet.com

POLICIES
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SALES

If your local distributor does not carry ITOI products, you may order directly from us. Payment via Master Card or Visa are preferred. We also accept PrePaid and COD orders. Payment terms for firms with approved open order accounts are NET 15 days.

Phone orders between 8:00 AM and 5:00 EST, in Boston at: (617) 332-1010
FAX orders 24 Hours-per-Day at: (617) 332-2173.
eMAIL orders 24 Hours-per-Day at: sales@itoienterprises.com

Products are shipped from stock within 24 hours of order approval.



QUALITY

The rigorous maintenance of consistent, top quality product is the single most important aspect of our manufacturing effort.

We insure this by inspecting materials as they are received and prior to being stocked, inspecting a second time when materials are taken from stock to assembly for production, monitoring a third time during production to insure defect free assemblies and a final inspection at packaging for shipment.

Materials which do not completely meet all specifications are not used in products.

We are sensitive to customer requirements regarding regulatory standards and association methodology. We would be pleased to discuss these requirements with you to insure your satisfaction that our products comply to all such specifications and insure the traceability requirements of your programs.

Warrantee

All ITOI products meet or exceed standards and specifications detailed in our literature and are backed by a 100% no exception guarantee of complete customer satisfaction. ITOI products are warranted to meet all specifications for a period of one year from date of original shipment when used in normal practice and not subject to adverse handling. Under most circumstances, products typically maintain specifications indefinitely for the life of the product.

Y2K Preparedness

ITOI certifies that all hardware, software, system components and related processes to Year 2000 issues have been screened, tested and found to be without problem and implication and that all concerns which would, could or might impact continued operations with respect to these issues have been eliminated. Additionally, all suppliers, vendors and partners to ITOI Enterprises have provided assurances to ITOI that the supply of all materials and services to ITOI will not be impacted by Y2K problems.

PATENTS

Our album products are protected under US Patent 4977483. Patent is pending for our SMT/Insert system.

TRADEMARKS

ITOITM and ITOI EnterprisesTM are trademarks of ITOI Enterprises.

ITOI Enterprises also maintains the following trademarks on products of the same name:

  ChipSafeTM
  ChipAlbumTM
  ChipStoreTM
  ChipPocketTM
  ChipPageTM
  ChipTrayTM
  ChipShipTM
  SMT/InsertTM

Any comments or questions regarding any of our policies should be address to us at:

policies@itoienterprises.com

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