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RCN Managed Dedicated Server
Premium Support

Standard Support
Premium Support
Ultra Support
Not-Supported

Premium Support

Monitoring - System monitoring is crucial in maximizing system performance and uptime. In the unlikely event that problems are identified, the NMC (Network Monitoring Center) is notified and begins to isolate and diagnose the issue immediately.

Standard Patching - Critical patches recommended by the operating system and other non critical but necessary patches. You may elect to not have patches applied. Recovery for servers compromised because of unapplied patches may be fee-based. This includes applying patches for the OS and for all installed and supported software.

Custom configurations during setup - Please discuss custom partitioning with your sales representative before your server is set up. Onsite server reboots – Customers are entitled to a maximum of four onsite server reboots a month without incurring a fee.

Patches to unsupported OS or Software - Patching of software, if the patch includes an installer or instructions (up to two hours a month). Unfortunately, we do have to ask that you monitor the security update availability for unsupported software two hours a month.

System Recovery - Software crash damages your system, we'll reinstall and restore from backups free of charge (maximum of two hours).

SonicWall TZ170 - Managed firewall service includes; configuration, access rules and group policies. Monitoring of intrusion attacks and reports if requested. Features of SonicWall TZ170 include; WorkPort, Integrated 5-Port MDIX Switch, SonicWall Security Processor, Central Management Support.

Contact your RCN Sales Representative to add this option.