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Standard Support
Premium Support
Ultra Support
Not-Supported

Ultra Support

Monitoring - System monitoring is crucial in maximizing system performance and uptime. In the unlikely event that problems are identified, the NMC (Network Monitoring Center) is notified and begins to isolate and diagnose the issue immediately.

Standard Patching - Critical patches recommended by the operating system and other non-critical but necessary patches. You may elect to not have patches applied. Recovery for servers compromised because of unapplied patches may be fee-based. This includes applying patches for the OS and for all installed and supported software.

Custom configurations during setup - Please discuss custom partitioning with your sales Representative before your server is set up.

Onsite server reboots - Customers are entitled to a maximum of seven onsite server reboots a month without incurring a fee.

Patches to unsupported OS or Software - Patching of software, if the patch includes an installer or instructions (up to two hours a month). Unfortunately, we do have to ask that you monitor the security update availability for unsupported software two hours a month.

System Recovery - Software crash damages your system, we'll reinstall and restore from backups free of charge (maximum of two hours).

Install Non-Standard OS or Unsupported Software - Installation of non-standard OS or software that includes an installation program (two hours maximum).

Kernel Upgrade or Recompilation - Update versions, additional features added to kernel or performance tuning (maximum two hours).

Reinstallation or Upgrade of OS - OS upgrades or reinstalls (two hours maximum).

SonicWall Pro 2040 - Managed firewall service includes; configuration, access rules and group policies. Monitoring of intrusion attacks and reports if requested. SonicWALL Pro 2040 features include; High Performance Architecture (Processor and cryptographic accelerator delivers 200Mbs Stateful Packet Inspection and 50Mbps 3DES or AES VPN throughput.), Hardware AES Support, Central Management Support.

Contact your RCN Sales Representative to add this option.