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RCN Managed Dedicated Server
Linux M-Series Support
Standard Support
Premium Support
Ultra Support
Not-Supported
Standard Support
| Windows 2003 Support |
Linux Support |
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| Standard Support |
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IIS 5.0 |
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Red Hat Linux 7.2 Retail - kernel 2.4.7-10 |
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Disk space and page file |
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Disk space and page file |
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Usernames and passwords |
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Usernames and passwords |
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Terminal services |
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Open SSH |
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IP address and gateway binding |
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IP address and gateway binding |
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Windows Streaming Media services |
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Initial Apache and WuFTPd configuration |
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| Monitoring |
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Ports 80, 21, 25, database |
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Ports 80, 21, 25, database |
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HTML, ASP, or Cold Fusion page serving |
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HTML, ASP, or Cold Fusion page serving |
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ICMP ping |
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ICMP ping |
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| Networking |
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Routing or DNS |
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Routing or DNS |
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Connectivity |
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Connectivity |
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Upstream |
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Upstream |
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| Firewall |
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Setup of standard public configuration or NAT |
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Setup of standard public configuration or NAT |
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Configuration of ports for www, ftp, database, or terminal services, ping |
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Configuration of ports for www, ftp, database, or terminal services, ping |
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Upgrading firmware |
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Upgrading firmware |
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Stealth mode |
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Stealth mode |
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| Hardware |
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Equipment that has been purchased through RCN: servers, firewalls, backup devices |
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Equipment that has been purchased through RCN: servers, firewalls, backup devices |
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Not Supported
| Windows 2003 Support |
Linux Support |
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| Standard Non-Support |
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Any coding (example: HTML, ASP, CGI, Cold Fusion, etc.) |
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Any coding (example: HTML, ASP, CGI, Cold Fusion, etc.) |
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3rd party software not installed and/or purchased by RCN |
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3rd party software not installed and/or purchased by RCN |
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Custom written applications |
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Custom written applications |
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16-bit applications not included in Windows 2000 |
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Any other software or services not installed by RCN |
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Any other software or services not installed by RCN |
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|
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| Networking |
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Any routing issues if all of RCN’s upstream connections are functioning properly |
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Any routing issues if all of RCN’s upstream connections are functioning properly |
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| Firewall |
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Corporate VPN, redundant firewalls, firewall software installed on servers, or any firewall product other than SonicWALL® |
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Corporate VPN, redundant firewalls, firewall software installed on servers, or any firewall product other than SonicWALL® |
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| Hardware |
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Installation of hardware not purchased through RCN |
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Installation of hardware not purchased through RCN |
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