Innovations in Preventive Mediation Training

The ability of FMCS to offer high quality services to its customers is predicated on providing to its mediators up-to-date education and training in new and improved strategies for workplace innovation and conflict resolution. With these tools, the mediator is prepared to assess customer needs and transform those needs into effective training solutions. Committed to this level of quality, FMCS undertook a Curriculum Design Project to capture and diffuse the best practices in mediation to its cadre of mediators, and to provide professionally-designed curricula to use in mediation and training activities.

Through an interagency agreement with the Office of Management and Budget, FMCS contracted with Human Resources Research Organization International, Inc. (HumRRO) to design the curriculum. The product was then reviewed through a "real world" perspective by FMCS mediators from each Region who served in focus groups to examine and evaluate seven different mediation topics covered by the curricula design:

The design project was completed by HumRRO in late 1996. The Preventive Mediation Final Review Committee reviewed the new training modules to ensure consistency and accuracy of content. The new curricula is being introduced to the field during the 1997 regional training seminars and will soon be available for use with the parties.

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Last modified: February 19, 1998