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Welcome to the second edition of Mediation, the customer newsletter of the Federal Mediation and Conciliation Service. This publication is intended to update you on the activities of FMCS and the work of our mediators across the United States. We want to be sure that our customers in the labor-management and conflict resolution communities are aware of the full range of FMCS services: the mediation of collective bargaining contracts, including initial contract negotiations; joint labor-management training and education in processes to help build more cooperative and productive workplace relationships; the design of dispute resolution systems for federal, state and local governments; the referral of qualified arbitrators to resolve disputes over the application or interpretation of contract provisions; and the facilitation of regulatory and public policy negotiations. In this issue, you’ll learn about the plans taking shape for the FMCS 50th Anniversary observance, a two-day symposium on conflict resolution scheduled for September 2nd and 3rd, 1997 in Washington, D.C. You’ll find details about our recent Curriculum Design Project, in which we worked with a top private-sector training company to completely update our preventive mediation curriculum. This was an important step in preparing our mediators with the best in mediation practices and skills training, so they can more effectively provide this information to our customers. We’ll recap several of our more significant recent mediation cases: negotiations with McDonnell-Douglas Aircraft and 6,700 members of the International Association of Machinists and Aerospace Workers which ended a 99-day strike; agreement on a new contract between Pemco Aeroplex of Birmingham, Alabama and 1000 United Auto Workers; and the latest on an improving relationship between Amoco Oil Company and 1,200 members of the Oil, Chemical and Atomic Workers union in Texas City, Texas. We’ll let you know how we are changing our Arbitration Services to better meet the needs of our customers and what we’ve done to be sure that the changes really do improve our service. We’ll give you an update on our National Customer Survey, an M.I.T.-designed and conducted market research tool in which some of you may have participated. Mediation is one of the ways we have established to communicate with you. But we also need to hear directly from you as we strive to become a customer responsive organization. I appreciate very much the letters, phone calls and discussions I’ve had with many of you endorsing our new direction at FMCS. Please continue to let me hear from you, especially if you have thoughts or suggestions about how we can improve FMCS services to you...our customers.
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