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FMCS Receives Hammer Award for Reinvention Process
The Federal Mediation and Conciliation Service (FMCS) has received the prestigious Hammer Award, given annually by Vice President Al Gore’s National Performance Review to recognize outstanding contributions to "reinventing government." FMCS was honored for its three and a half year Strategic Redirection, an agency-wide reinvention effort, which involved more than one-third of the FMCS staff and produced major changes in customer focus, organizational structure, work design, leadership roles, education and training, communications technology, and mediator hiring and performance evaluation, all geared to realign FMCS with the changing needs of its customers in the nation’s collective bargaining and conflict resolution communities. The Hammer Award was presented to FMCS Director John Calhoun Wells by U.S. Secretary of Labor Alexis Herman on behalf of Vice President Gore during the agency’s 50th Anniversary National Symposium in Washington, D.C. Wells said, "We are honored and grateful to be recognized by Vice President Gore with this Hammer Award. This is the result of the work of the women and men of the Federal Mediation and Conciliation Service who are committed to maintaining and strengthening this agency’s important role in America’s economic future, and had the courage and resolve to take an hard look at what we do and how we do it, seeking ways to fulfill our responsibilities better and smarter." "Every change we have made," said Dr. Wells, " has been with the singular goal of improving the quality and delivery of our mediation services ." FMCS was created by Congress 50 years ago as an independent agency of the U.S. government to prevent or minimize the impact of work stoppages on the flow of interstate commerce. The Service’s role has been expanded since by statute and practice to include training in cooperative skills and processes for unions and unionized employers, and conflict resolution services for local, state and federal government. FMCS recently mediated contract negotiations between United Parcel Service and the Teamsters union, bringing to an end to the nation’s largest strike in 20 years. |
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